7. Service - Communication is extremely important for our residential and commercial roofing, siding, and gutter company. We keep our customers informed throughout the process. We are clear on the project cost, the timing for completion, materials used, the insurance process, the mortgage check endorsement process, and the project completion process as a whole. We not only have a great production and operations staff to help our customers through the process, but we also have a dedicated project manager to each customer who is always available should they need anything and is the primary point of contact if anything arises.